Codamotion

Customer Support

Charnwood Dynamics have implemented a new form of customer support with ISL Light Instant Assistance, a remote desktop support facility that enables us to assist our customers anywhere in the world.

Recently introduced as an additional feature of Charnwood Dynamics’ maintenance contracts, ISL Light allows us to view our client's desktop, control the client's cursor and keyboard, and communicate via integrated messaging.

"Without any installations or configurations ISL Light support sessions are started in seconds"- ISL Online Communications

To add ISL Light Instant Assistance to your current maintenance contract, or to find out how you could acquire a maintenance contract for your Codamotion system please contact us at info@codamotion.com or telephone and speak to one of the team on +44(0) 116 230 1060.   

The ISL Light remote control interface can connect to any PC provided an internet connection is established. Working from a hosted service, no installations, or configurations are required, only a unique ISL Light password to connect directly to Charnwood Dynamics via the ISL grid - a network of servers worldwide. 

For customers ISL Light Instant Assistance:

• Reduces resolution time and costs enabling an instantaneous diagnosis of end user problems.
  
• Allows the customer to see from the comfort of their own desktop PC/notebook exactly how the problem is resolved.
  
• Gives full support to our clients of different nationalities with an interface that can be setup in many different languages.

So in no time at all Charnwood Dynamics could be there to assist you with your user related problems.